So the car is back from the paint shop, and my blood pressure is finally
coming down after realising that I bought two whole sets of bumpers from Moss,
neither one of which is worth putting on a car.
I decide to 'treat' myself to one of those little jobs that satisfy -
minimal work and an aesthetic pay-off at the end - putting the chrome 'M', 'G'
and
the octagon on the boot lid.
Hmmm....the little round washers that are supplied seem particularly
unwilling to be pushed up the posts on the letters, and I don't want to break
the
posts. Oh well - get proper speed clips (the rectangular ones you can take off
again later) and finish the job later.
Go to put the octagon on the lid - and it looks like a pretzel. No way would
the stupid supplied clips be able to draw the badge down flat - it is a good
quarter inch out of flat. Check the original badge, to see if memory fails
me and they are supposed to be curved. Nope, both original factory octagons I
have handy are dead flat when placed on a piece of plate glass.
So the warped octagon, unfittable in any case as the posts don't align with
the holes goes back.
Now these bits are cheaply made, in the Orient no doubt, but I have a
question - Kelvin, you out there? They no doubt come pre-packaged, and it
would be
uneconomical to unpack them, check them for quality, and staple the bag up
again. But how much do you think the lost good will on this sort of crap
costs you guys?
Not a big deal for me, as I just have to drive across town to return it - a
couple of bucks of gas and an hour on a $10 item, but if I were trying to
finish a car and had ordered by mail, and had to go through all the fuss of
returning by mail, through customs, in my case, I tell you, I'd be right ticked
off. I might even think twice about ordering the large ticket items from you,
wondering if they would be of acceptable quality and what sort of hassle and
lost shipping costs I'd be put through if they weren't.
Suggestion - charge me $12 instead of $10 for the item, and pay the extra $2
to someone with a box cutter, a stapler and a piece of plate glass, who
could supply the quality control that is obviously lacking in your off-shore
suppliers. Heck, I'd even give him another quarter to check and see if they
remembered to chrome them before putting them in the package.....
Bill
in 'Disgusted - Again', BC
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