Actually there's a specific set of laws regarding what you're allowed to do
(and what they're required to do) in the case of a backorder. If it's
going to be more than 30 days (unless previously indicated, like "expect 4
to 6 weeks for delivery) then they have to notify you of the backorder, and
there's specific rules about what they can and can't charge, and if you're
notified later about a backorder you are allowed to cancel, and so forth -
ask the consumer protection bureau in your state. You're not at 30 days
yet, but maybe you should walk over to their other office and bang on the
counter a little bit... ? :)
At 10:24 AM 12/11/02, Paul Root wrote:
>Has anyone had any trouble ordering from Harbor Freight?
>
>We ordered a few things from them in November, and nothing has
>shown up. So we called, and they had charged us the full amount of our
>order on Nov 25, when they said they shipped 2 of the 3 things. They
>also won't do anything to search for a lost package until after 14 working
>days.
>
>I think 14 working days isn't until next Monday. It's pretty
>frustrating. Especially,
>considering they just opened a store in N.E. Minneapolis just a few
>miles from
>my office. It opened after we ordered. We got the grand opening flyer
>like the
>day after our order.
>
>You know, reputable companies don't charge you for backordered items
>until they ship.
>
>--
>Paul T. Root E/Mail: proot@iaces.com
>600 Stinson Blvd, Fl 1S PAG: +1 (877) 693-7155
>Minneapolis, MN 55413 WRK: +1 (612) 664-3385
>NIC: PTR FAX: +1 (612) 664-4779
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