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Re: Customer Service?

To: "British Sportscar Center" <Lawrie@britcars.com>, <mgs@autox.team.net>
Subject: Re: Customer Service?
From: Bob Shaw <shaws@mlcltd.com>
Date: Wed, 25 Jul 2001 21:47:06 -0500
At 10:26 AM -0700 7/25/01, British Sportscar Center wrote:
>Regular readers will know that I tend to sing the praises of Moss Motors
>from time to time, being of the opinion that they offer better products and
>service than their main competitor in Kansas. This morning, I had even more
>proof that the latter company does not deserve my (anyone's?)
>business.......
>
>Last Thursday, I ordered an MGC head gasket from Victoria British (known by
>many, apparently, though incorrectly, as British Victoria). Needing it
>quickly, I requested UPS Blue Label. Well, truth be told, I asked for UPS's
>3-day service but was told they (VB) do not offer that - with no reason
>given as to why they don't.


I don't know why. They are right across the street from a UPS Terminal.

>Lawrie
>British Sportscar Center
>

You now know why I usually deal with Moss even though VB is only 3 hours away.
-- 
Bob Shaw
Check out Shaw's Garage at http://www.mlcltd.com/shawsgarage/
My British Car is NOT leaky - it's merely marking its territory.

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