In reply to the following comment, and the one yesterday that said the
Regional Rep is the final authority on whether a repair will be covered
under warranty, I offer the following comment from experience.
The Rep is not the final authority, but it is best to pitch your case with
him first - there is no need to immediately go over his head. However, if
he does not agree that the fault reported before the warranty expired will
be fully covered by the manufacturer, then, better than parking on the
lawn, is to contact the head of the company, ie the president of Volvo (US)
Inc. in this example probably.
In our family, a problem with a GMC truck was swiftly (and pleasantly)
handled when, in this case, we sent the President of General Motors of
Canada a fax, clearly and politely outlining the problem. Within hours,
contact was received back, and a senior GM offical was given the task of
monitoring and providing updates on the status of the issue until the
matter was fully resolved. This has also worked with Sears. Just be sure to
thoughtfully identify the issue and what you think is the appropriate
solution.
Andrew
Date: Thu, 16 Mar 2000 13:20:55 -0500
From: Barrie Robinson <barrier@bconnex.net>
Subject: Re: non-LBC (Volvo) question: Why does a bad thermostat = new
Sorry, I do not normally respond to such threads bu I hate not fighting for
things like this. Let me recount a tale aganst Ford.
When in Essex near Ford's Basildon Works, an aquantance of mine had lots of
trouble with his small Ford (Escort??) He repeatadly went up against the
monolith. On advice form a friend he parked his car on the lawn right in
front of the main offices when it just happened that they had a visit from
some big wig. It was blessed with a huge sign listing all the ills and the
TV was in attendance - for the big wig!!. He got the car fixed absolutely
free to his complete satisfaction
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