Well I will give Kelvin the credit for solving the problem and in his
defense, he wrote me off line to handle the sitution so had I not written
the list, o one woudl have known he contacted me. To me that proves he
was more interested in solving my problem than saving his companies
reputation but even if he is interested in that (and as an employee I
would hope he would be!) he contacted me and got my problem solved.
As far as I am concerned, Kelvin deserves a pat on the back regardless of
the motive becasue he turned a somewhat dissatisfied customer who was
questioning whether to buy again from Moss to someone who defintiely will.
Bob
79 MGB
77 Midget
On Tue, 30 Nov 1999, Bud Krueger wrote:
> Wait a cotton pickin' moment, guys. You seem to be ignoring the fact that we
>have an
> ombudsman here on this list and his name is Kelvin Dodd (please note the
>correct
> spelling). Yes, he is a Moss employee and is one of this list's greatest
>assets.
> There wasn't any 'divide and conquer', it was a courtesy on Kelvin's part and
> gratitude isn't even being shown. Moss didn't take care of the problem,
>Kelvin did.
> And it wasn't to avoid embarassment to Moss. He's just that sort of person.
>
> Bud Krueger
>
> James H. Nazarian wrote:
>
> > Hi Larry,
> >
> > I'm glad to hear that Moss took care of the problem ( after it was made
>public on
> > the list ). Should we all be wondering why it wasn't taken care of while it
>was
> > still a private matter? or is there a simple explanation for that too?
> >
> > One of the great benefits of the internet and lists like this is, it
>returns a
> > little control back to the consumer. We've all heard of divide and conquer;
>well,
> > it has gotten a little harder to divide us and conquer us when it is so
>easy for
> > us to compare notes.
> >
> > Jim
> >
> > Larry Dickstein wrote:
> >
> > > BOB HILL wrote:
> > >
> > > > Well after my e-mail, Kelvin Dobb from Moss Motors sent me and e-mail
>and
> > > > has personally tracked everything down for me and it is just a matter of
> > > > time until I see my refund.
> > > >
> > > > Since I brought the problem to the attention of the list, I thought I
> > > > shoudl bring the fact that Moss has handled it so well also to the
> > > > attention of the list.
> > > >
> > > > Moss has renewed my faith in customer service once again
> > >
> > > In the spirit of customer service, Kelvin helped me w/ a problem that I
>had
> > > w/ my coil over suspension. The first persons I talked to didn't help for
> > > some reason--lack of knowledge, time, or you pick your answer. Anyhow,
> > > Kelvin had some suggestions and the problem is now solved. So my
>suggestion
> > > would be that if you get someone who cannot help, try again. I hesitate
>to
> > > suggest that you ask for Kelvin as I'm sure he has a lot to do. Anyhow,
>Moss
> > > is now again on my good list!
> > >
> > > --
> > > Larry Dickstein
> > > Lone Jack, MO
>
>
>
>
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