Dear Netters,
I have yet to receive my fender ordered in 98, however, after calling
three or four times and nagging, they finally gave me a shipping date and
a tracking number for the UPS shipment which should be here tomorrow or
thursday.
I also ordered trim for the fender from them two weeks ago and received it
in four or five days!!!!!!
I will let everyone know if I eventually get the fender. As for their
corporate structure, Phoenix distribution appears to be the parent
company. I suspect they are the warehouse and fill orders placed by TPMG.
If something is missed when they call the warehouse, then they probably
don't know about it until a customer bitches. Not too efficient IMHO, but
to their credit, they were always civil to me- I suppose they are used to
people complaining!
"Never ascribe to Malice that which can be explained by Ignorance."
John J. Peloquin, Assistant Research Entomologist
Entomology, University of California, Riverside, CA 92521
On Tue, 26 Jan 1999, Casey Clark wrote:
> I had the same problem with the Proper MG when I
> purchased their suspension rebuild kit. I mailed my
> old, rebuildable swivel axles to them and nothing happened.
> After about two months, I called and told them. They
> acknowledged that they had indeed received the cores.
> The guy apologized for not crediting my credit card and
> had no explanation as to why it hadn't been done. Within
> two days the credit appears on my card. Just my experience
> with them. Sounds like they need to work on their refund
> procedures...
>
> -casey
>
> Gary Davis wrote:
>
> > Still haven't received core charges from them for front dampers shipped to
>them last August. However, I agree with the quality of the parts received
>from them.
> >
> > Gary Davis
> >
>
>
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