When I was very young and foolish I worked for an MG dealership in the parts
department (before I was service manager but that's snother horror story). I
worked for a real parts expert (e.g. wierdo) who always told me "the guy at the
counter has money in his pocket which he will spend with you; either to buy the
part or give you a deposit to order the part. The guy on the phone might come in
someday, or he might just be a "stroker" (dealerspeak for time wasting useless
subhuman). Always, always let the phone ring and help the guy at the counter"
Obviously The British Miles proprietor never worked for Bill Marcell.
Erik Koik
47 TC
Miller, John wrote:
> There was a lengthy thread on British Miles quite a while back. I had just
> joined the list at the time so I didn't give my 2 cents (tuppence) on the
> subject, but I'll chime in this time. When I was going to college in
> Philadelphia, I would buy parts quite often from Tom, as his place was on
> the way to my girlfriend's (now wife) house in New Jersey. He had quite a
> selection of parts, but what always irked me about him was that I would have
> spent the time to actually drive to his shop to buy parts, and as he was
> helping me if the phone would ring, he would drop everything and go get the
> phone and proceed to talk on the phone for up to 20 minutes with someone who
> may or may not actually be buying something, completely ignoring me the
> whole time he was on the phone. The first time it happened I figured it was
> just a fluke, but then it was happening every time I went there. The more
> it happened, the more it irked me, as I was a pretty good customer at that
> point, and it wasn't like I was stopping in to BS with him. I just wanted
> to buy parts and get on my way. I didn't have a choice but to use him,
> because if the car was out of commission (which it was quite often back
> then), I knew that I could just drive 45 minutes up the road and have the
> parts right away, rather than waiting the days it takes to get something
> through mail order. I'm surprised you didn't get the prompt and courteous
> phone service he would always give to anyone who called while I was in his
> place. I live in Denver now and I'm glad to not have to use him anymore.
>
> John Miller
> 76 MGB
>
> > -----Original Message-----
> > From: RossOvercash [SMTP:jroverca@tiac.net]
> > Sent: Wednesday, July 29, 1998 5:42 AM
> > To: MG List
> > Subject: British Miles
> >
> > Has anyone had any experieince with these folks? I called them on Monday.
> > The voice mail said all of their reps were busy and to leave a message and
> > I
> > would get a call back! Now it is Wednesday and I have not received a
> > call!
> > I called about 9 or 10 am on monday EST.
> >
> > Thanks
> >
> > Safety Fast!!
> >
> > Ross Overcash, 74B, NAMGBR 2-1172, Ayer, MA
> > http://www.tiac.net/users/jroverca/index.htm
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