In a message dated 97-07-16 18:05:58 EDT, stevet@hbp.com (Steve Tritle)
writes:
<< ust returned several parts to Moss and received a call from them
stating I would not get full credit for three of the parts. "They were
installed", he says. The parts were not installed just not needed. This
is the first time I had this happen. I have spent thousands of $ on
parts and now I am accused of not being truthful. I will not deal with
Moss ever again and I will write a letter to them voicing my opinion. I
received the parts in the exact condition that I returned them and that
condition was not perfect, but I kept them. The parts in question were a
turn switch and associated parts. Has anyone else had this problem? The
1/2 credit amounts to about $170.00!!
I am quite perturbed to say the least.
Steve >>
Steve,
Don't accept that answer. Don't hesitate to talk with that person's
supervisor or the president of the company.
If the phone fails, a good letter to the president is in order. State your
case clearly and calmly. Never, never, never give up! I think Churchill said
that.
R. Johnson - Dallas
'90 Maine Coon
'79 midget
'76 Midget
'73 MGB
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