lane rollins wrote:
>
> I now understand why most people dislike this company with such a passion.
> Last fall I had the engine in my A fail. It was a real busy time so I put
> another engine I had access to in the car, with the help of a friend I
> recently stripped the engine down and found the problem. It was a tappet
> that had failed, the lower half is missing. If you look at it you can see
> it a really bad casting, one of the side walls is real thin. Anyway I
> called them this morning, the only person I ever was able to talk to was a
> receptionist. She kept putting me on hold to talk to someone else and relay
> what they said. This went on for maybe 20 minutes. The absolute most they
> would do is replace the tappet, if I got documentation from the machine
> shop on the exact processes they used during the rebuild. If there was the
> littlest thing they didn't like then they wouldn't even replace that. When
> the tappet went it took out every bearing in the engine, scored the crank,
> trashed the cam and the oil pump. Ack! The one line they kept giving me
> was that they don't manufacture it so they don't gaurentee it. What
> happened to standing behind the products that you sell.
>
> Sorry about the vent,
> Lane
I sympathise, and only offer what follows as a comparison. In the UK a
supplier is
responsible for the merchantable quality and fitness for purpose of anything
they
supply, goods or service, irrespective of manufacture.
PaulH.
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