At 07:55 AM 1/20/97 -0600, Jack Feldman wrote:
>Folks,
>
>I have had some good dealings with three companies. I thought
>I might share my experiences with you.
>
>1. VB - Yes, the infamous Victoria British. If nothing else,
> I can get "C" parts from them.
> I got my first BGT as a learning experience. I didn't know
> where to get it worked on, or where the clubs were, just
> knew that I could get parts (we call that the gating
> factor her at work). I noticed that the air flow from the
> heater would not change when I turned the knob. The heater
> duct was rusted. I got one from VB, and had it installed
> by someone who specialised in British cars, not
> necessarily Bs. He took more hours than he should have to
> change it out, and it cost me a bundle. He also mentioned
> that the air flow was better, but still didn't completely
> shut of in the heater position.
> Fast forward two years. I now know where the "B" experts
> are, and am having some work done on the car. Jon is the
> type of wrench who has to look at everything, and noticed
> that the air flow was not right. He took a look and
> discovered that The part that cost so much was defective.
> (&^)*_&^$&^#$&!!!
> Just for the heck of it I called VB and explained the
> situation. The person in charge of customer relations
> asked how much labor was involved. I checked, and it was 2
> 1/2 hours. She went out into the warehouse and found there
> was at least one other defective unit like mine. VB SENT
> ME A NEW PART, AND A CHECK FOR THE LABOR! This was after
> two years. Please note that I did not call and scream
> about defective parts. I spoke calmly, asked if they could
> do anything, and they did.
>
>2. MG Bits and Spares. Robin Weatherall mentioned Don several
> weeks ago. He sells new and used parts. He will work with
> you on a discount on new parts, and negotiate the price of
> used ones. When I got the used parts, they were clean, and
> had been lightly bead blasted. The electrical connections
> were clean! Try him for new or used parts, you will like
> him.
>
>3. Special Interest Parts. This is another small retail
> outfit. Most companies don't acknowledge returned parts,
> and I've had to call to get acknowledgment, and credit.
> Special Interest sends a returned invoice immediately upon
> receiving the return.
>
> I ordered a trunk kit for the "C". I had assumed that the
> tire cover had enough play to fit 15" tires. It did not.
> In talking to the sales rep I realized that the carpet
> sets were made to order on premises.
> Bottom line: They made me a 15" cover at no extra charge
> when I offered to pay for shipping it, and the return
> shipping on the 14" cover.
>
>WAY TO GO! Thanks to all three companies.
>
>Jack
>
>
>
Jack,
Thanks for sharing your experiences. I must sya that your experieince with
VB was worth writting about alone. You have provisded two good examples of
what LBC's are all about, the cars and the people. Another plug for Special
Interest: Since they are just 1-1/2 hours from my home I usually call them
first. They always check stock availability, are quick to correct mistakes,
and one of the things I like best is they don't gouge you on shipping and
handling!
Ross Overcash, 74B, NAMGBR 2-1172, Ayer, MA.
http://www.tiac.com/users/jroverca
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