In a message dated 95-11-18 11:40:41 EST, you write:
> Lastly, I believe that The Roadster Factory is still the best and most
>interactive company in the British parts tarde. I have always sensed a
>close relationship with customers, and I believe that a close partnership
>between the customers and the parts company is essential. I truly believe
>that nearly everyone on my company does his or her best to serve our
>customers well every day. I know that we have never tried to deceive our
>customers in any way, and I worry that small items tend to get overblown on
>the Internet with everyone wanting to add some comment, so that a chance
>remark becomes a mountain of criticism which may not be deserved but which
>may harm a company's relationship with patrons who've always been treated
>well.
Dear Charles, and to everyone on the lists:
I'd like to write to let Charles and everyone else know that I agree
wholheartedly with the above. Over the past 8 to 10 years, I have bought
thousands of dollars of parts for my TR3 restoration. I have seen some
growing pains during that time, and some policy changes I wasn't necessarily
crazy about. But TRF has ALWAYS been fair, concerned about its customers,
quality minded, commited to the production of parts not available from any
other source, and the most knowledgeable supplier. I have sometime seen
prices lower om certain goods, and lower quality goods available from other
suppliers, but I have always bought from TRF if at all possible, to support
the company that cared the most about the cars and their owners, in a very
competetive environment. I am very grateful to Charles and TRF.
Paul Vander Woude
61 TR3A
59 TR3A
Various fractions of several other TR's
"When someone asks you how many cars you own, and your answer includes any
kind of a fraction, you might own too many Triumphs."
|