Joe; list
The dealer will stall his pants off because he will have to eat the labor,
the parts are covered by the factory.
You need to force the issue by writing a short, but pointed letter about
driving an unsafe vehicle with a known problem, you might even enclose that
oily plug as a prop. Stress the SAFETY issue.
Send it directly to the owner/dealer AND copy the district sales manager of
the BOC (Buick/Olds Cadillac) group in your area. Call the dealer to get
this info or look in your owners manual for service/warranty info. Send both
letters certified mail, return receipt requested.
There is a specific procedure GM has for dealing with such situations, you
just need to activate the process and a written document that starts an
audit trail puts people on notice.
I have assisted dozens of folks in snapping the dealer's rubber band
tactics, the last one was my husband's work mate whose Thunderbird had the
damndest case of throttle surge I ever encountered . This poor soul had been
through 18 months of hogwash. After I got done with test drive and submitted
a written report to the District Sales suit, Ford bought back the car for
the full purchase price, even though the car was three years old. My factory
contacts told me the car went straight to the crusher.
The point is you need to force the issue and be persistent. Good luck.
Speedy Regards,
"LandSpeed" Louise Ann Noeth
LandSpeed Productions
Telling stories with words and pictures
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----- Original Message -----
From: Joe Amo <jkamo@rapidnet.com>
To: <land-speed@autox.team.net>
Sent: Saturday, April 22, 2000 10:32 PM
Subject: GM motor warranty question
> Anyone familiar with GM Goodwrench rebuilt motor warranty? Our 94 Olds
> Bravada lost the motor on the way to Bonneville last year. After
> Bonneville we got home and purchased a GM Goodwrench factory rebuilt 4.3
> liter V-6 from our dealer and also had them install it. Since then it
> has run rough and missed. This week we take it in and the dealer says
> yes #2 is missing badly, and the plug looks like it is oil fouled. They
> claim to have "cleaned the plug" and advise driving the vehicle, and
> bringing back to them (any time oil needs to be added) to verify an oil
> consumption problem.
> I was very unhappy to recieve a vehicle back running rough and
> constantly missing on #2, I immediately repaced #2 and drove it for 10
> miles, pulled the plug and found oil on the plug (ceramic and side
> electrode and bottom). Upon returning to dealer, I am told "we will
> back up the motor, but you must continue to drive it so I can verify an
> oil consumption problem", I reason that I should not be forced to drive
> a motor that is not mechanically sound, that is not running properly, as
> verified by them. Do any of you know how to deal with dealers/GM on
> such a matter. It seems silly to be paying on a loan for a motor that
> is warrantied, and be expected to drive it when it does not run on all 6
> cylinders properly, or have to endure further wear and tear on the motor
> (and accompanying parts ie oil through catalytic converter) to appease
> some psuedo all encompassing oil consumption rate rule. Any help
> appreciated Joe :) :)
>
>
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