Shortly after I started my career with Sears, in Charleston SC, a
customer came into the the hardware dept with that large 20" or so
screwdriver that most people actually use as a pry bar that had a
broken shaft. He asked for and received a replacement. About 5 minutes
later he was back. His replacement was broken. It was replaced and 5
minutes later he was back again with the shaft broken. The department
manager asked him if he would mind telling him what he was doing with
the screwdrivers to break them. His reply was "Oh, I'm just going out
and sticking them in the expansion joint in the sidewalk and breaking
them to see how many times you will replace it." He was assured that
as long as he bought them back that they would be replaced and there
was no need to keep up this "test". Apparently it worked and he was
convinced because he did quit. Of course he may have also noticed that
we were out of stock by then. You don't carry much inventory on slow
moving items, and you discontinue altogether items that stop selling
like Whitworth tools.
Bob Johnson
BJ8
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