This has been the story for heritage ever since they opened for
business. The best product, slow service, lousy communication.
I would doubt they are having any problems other than not enough
trained staff to do the work.
Unfortunately for me, for my restoration I will probably avoid dealing
with them because of their long reputation for being slow and not
communicating. Frankly almost all interior options out there will
result in an interior that is nicer than what came from the factory!
Alan
On 5/9/10, Editorgary@aol.com <Editorgary@aol.com> wrote:
> In a message dated 5/8/10 9:55:30 AM, healeys-request@autox.team.net
> writes:
>
>
>>
>> John:
>>
>> I think they are extremely busy and that they are shortstaffed at the
>> moment
>> although there is no excuse for that as far as I am concerned. I had also
>> ordered some interior parts and it took quite a while to receive them and
>> I
>> was dealing with their Canadian office in British Columbia. I called them
>> several times before it finally arrived. I know they have had some changes
>>
>> in
>> staff, at least at their B.C. office and whoever is there is not as much
>> on
>> the ball as the person who was there previously.
>>
> Really too bad when a small company that has laboriously established a
> reputation for excellent quality over the years lets it slide by not paying
> sufficient attention to customer service. And it's also amazing how fast bad
> customer service can rob a company of financial health even when its product
> quality is still excellent.
> As a publisher who relies on healthy small companies for advertising
> income, I've watched too many go out of business because the front office
> was
> letting the back work rooms down.
> Heritage advertises in both magazines I edit; I hope they can get their act
> together.
> Gary
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--
Sent from my mobile device
Alan
'52 A90
'53 BN1
'59 Jag Mk IX
'64 BJ8
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