Reid, as one member who has been having problems with the condition of the
magazine (I have sent you emails in the past regarding this) I have never
been contacted about replacing my torn and mutilated magazines. In fact this
is the first I heard that we have that option. What is the procedure for
getting a replacement?
By the way, I do resent the accusation that I am just "grinding my ax" and
"trying to cause trouble."
Elton
----- Original Message -----
From: "Reid Trummel" <editor_reid@hotmail.com>
To: <healeys@autox.team.net>
Sent: Wednesday, May 16, 2007 10:25 PM
Subject: Re: belated info on bagging journals
> OK, this has dragged out long enough. Time for some INFORMED opinion on
> the subject...
>
> -- This is an old subject. Very old. Whether you know it or not, it has
> been researched and discussed to death. The real cost for us to polybag
> "Healey Marque" amounts to about $6,000 per year. I don't know what other
> pubs would pay, for other quantities, from other printers, and it is also
> not relevant. Our cost, for our mag, from our printer (hang on, we're
> talking reality now) is about $6,000 per year.
>
> - We receive EXTREMELY few complaints about damaged magazines, although
> naturally the extremely few are vocal types who use opportunities such as
> the Healeys Mail List to grind their ax.
>
> - The number of complaints about magazine condition versus the cost to
> polybag them falls far, far short of justifying the cost.
>
> - Replacement magazines are available for any member who feels that their
> copy was received in unsatisfactory condition, even though IT IS THE USPS
> that damages them, not us. This is a long-standing policy that has been
> announced here and in the magazine.
>
> - It is obviously easier to whip out a quick email to complain, here, than
> it is to address the source of the problem: your post office. Reminds me
> of the story about the guy who lost his glasses in the garage, and a
> little while later his wife sees him looking around in the kitchen. She
> asked him what he's doing and he says, "Looking for my glasses." So she
> says, "I thought you said you lost them in the garage." He responds, "I
> did, but the lighting is better here."
>
> - And sports fans, those people who complained here about the condition of
> their mags were contacted by us and offered a replacement copy of their
> damaged mag. Exactly none responded. So do you want an undamaged mag, or
> are you really just more interested in trying to cause trouble?
>
> On behalf of the USPS, thanks for letting them off the hook and proposing
> that we spend $6,000 of everybody's money because you'd rather try to
> "start something" here than solve the problem at the source of the
> problem. But pardon us if your sincerity appears to be lacking by your
> failure to accept the offer of replacement mags.
>
> (I realize that this message gives the "vocal types" just the excuse that
> they crave for re-re-re-re-re-raising the subject, but I think that the
> vast majority here sees what is really going on.)
>
> Cheers!
> Reid
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