Well, that should put to rest any doubters of her dedication to our cars.
Talk about customer service. The exact opposite of trying to get computer
help going through endless key strokes on the phone, crappy elevator music
and someone who can not speak the language. (anyone tried to use Microsoft's
help lately. I would rather stick a gun in my mouth - don't ask for help
about Media Player 10. Their only response is to upgrade to Media Player 11
which consistently crashes my computer)
Worst is my cable company that asks me to key in my phone number at the
beginning so that "we may serve you better" and then, when I finally get a
human being, their first question is to ask for my phone number. Automation
rather than humans will kill our economy one of these days as people get
more and more fed up and just say to hell with it!
God bless you Margaret.
John Sims, BN6
Aberdeen, NJ
www.healey6.com
-----Original Message-----
From: owner-healeys@Autox.Team.Net [mailto:owner-healeys@Autox.Team.Net] On
Behalf Of Ned Smith
Sent: Monday, February 12, 2007 5:25 PM
To: Austin-Healey List
Subject: More Praise for Ms. Lucas and MOMA
Yesterday I was driving back from a tech session in Atlanta when I went over
a rough rail-road crossing too fast. Within a few minutes I noticed that the
speedometer needle was behaving strangely. The odometer was still ticking
over but the needle was obviously wrong. When I stopped the car the needle
did not go to zero.
I called MOMA today and described the problem and she told me how to fix it
over the phone. Wow, what service!!!
Ned Smith
BJ8
near Chattanooga, TN
N34.89, W85.47
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