And the loss of the SCCA Runoffs is gonna hurt 'em a lot too. That brought not
only business during that week but thruout the season when potential competitors
could get on the track with other events to practice and tune.
They are not the only track that is having trouble learning that racers and race
organizers are customers that they need. The model they might follow is VIR,
owned by a vintage racer and the local, on site management is also a vintage
racer.
"Jack W. Drews" wrote:
> This morning I sent a message to Mid Ohio, telling them that their track
> had been suggested as a site for a future Triumph event. I told them that
> this was meeting with strong resistance because of all the things we have
> been talking about. I didn't whine but I just told them this as a matter of
> information for their management.
>
> Here's the response I received:
>
> From: "Marilyn Dinsmoor" <mdinsmoor@midohio.com>
> To: "'Jack W. Drews'" <vinttr4@geneseo.net>
> Subject: RE: public relations, etc.
>
> Good morning, Jack ....
>
> Thank you for your email. We appreciate any and all feedback from our fans
> and competitors. The problem with the Security Department has been an
> ongoing issue for some time; however, we believe and are confident that this
> year it will be under control. We have hired new management and staff to
> restructure our newly formed "Guest Services" department. We certainly do
> not condone the rude behavior of our staff that we have heard about in the
> past. It will not be tolerated this year or in the future. Our new Guest
> Services Manager has been with Mid-Ohio for 5 years, and is aware of the
> image that Mid-Ohio Sports Car Course wants to project to their customers.
> We are a family-owned operation, and we would like for all of the people
> attending our track to feel as if they are a part of our family. We
> certainly want the Mid-Ohio Experience to be a good, if not great,
> summertime memory.
>
> Please know that we are not trying to make excuses or justify your
> dissatisfaction. We hope that you will understand that we cannot be at all
> places at all times keeping an eye on our employees and/or volunteers. We
> were made aware of the problem last year, and have done our best to rectify
> the situation for the 2005 Season. We review all letters and emails from
> our fans after each event and again at the conclusion of our season, and
> from this feedback we adjust our policies and procedures to better meet the
> needs of our fans and enhance their Mid-Ohio Experience.
>
> For both your time and disappointment, we would like to provide you with two
> weekend tickets to the event of your choice during the 2005 Season. Please
> call our ticket office and speak with the ticket office manager, Brenda
> Weber. Her number is 1-800-MID-OHIO.
>
> We sincerely hope that you will reverse your decision not to attend Mid-Ohio
> in the future, as we have a great lineup of racing for the 2005 Season. We
> hope to see you at the track again soon.
>
> Sincerely,
>
> Marilyn
> Mid-Ohio Sports Car Course
>
> uncle jack
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