Fortunately we in Arizona have "12 on your side" to resolve situations like
this. It is Channel 12 News that will listen to your story then try to
resolve the situation. The Insurance should come into play here, Paying off
the damaged goods. Pat
----- Original Message -----
From: Stewart Higgins <elmo@interlog.com>
To: <datsun-roadsters@autox.team.net>
Sent: Monday, August 20, 2001 5:45 PM
Subject: Damaged Solexes
> It is with regret that I am posting this email from Stan Chernoff to the
list.
> It is a reply to my questions after receiving a pair of damaged Solexes
which
> were sent to me via FEDEX . I have come to the conclusion that they were
well
> packed and not damaged in transit. I have set up an album of photographs
of
> the shipping boxes at www.photopoint.com . Enter by searching my email
address
> elmo@interlog.com and opening the 'Solex' directory with the album viewer.
You
> may come to your own conclusion and, hopefully, learn from my mistakes.
>
>
============================================================================
=
> ===
>
> Hi Stewart,
>
> I will respond with CAPS line by line.
>
> At 02:01 PM 8/9/01 -0400, you wrote:
> Stan,
>
> I have been dealing with the FEDEX claims adjuster regarding the damaged
> Solexes and have several requests and questions. We have determined that
the
> box was not opened by customs (no customs tape) and am investigating the
> possibility that the box was opened in transit. The interior box was
damaged
> in two places corresponding to the damage on the carburetors. The outer
boxes
> are intact.
>
> 1. Can you confirm the actual price paid in writing?
>
> <<<<
> THE ACTUAL PRICE WAS $2650 USD. DO YOU NEED A LETTER OR WILL THIS DO? YOU
> SHOULD ALSO HAVE COPIES OF THE EMAIL CORRESPONDENCE THAT WAS SENT PRIOR TO
THE
> SALE OF THE PARTS.
>
> 2. How was the outer box sealed? Tape? How many layers?
> THE OUTER BOX WAS SEALED ON THE JOINING SEAMS WITH CLEAR SEALING TAPE. THE
TOP
> FLAP WAS FIRST SEALED WITH ONE PASS OF "FRAGILE HANDLE WITH CARE" TAPE AND
> THEN SEALED WITH CLEAR SEALING TAPE. ALL OPEN EDGES OF THE TOP AND BOTTOM
> FLAPS WERE SEALED WITH SEALING TAPE. I CANNOT SPECIFY WITH ACCURACY
EXACTLY
> HOW MANY LAYERS OF SEALING TAPE WERE USED ON THE OUTER BOX. THE PERSON AT
THE
> FEDEX COUNTER SAID THAT THE BOX WAS WELL PACKED AND SHE WAS NOT CONCERNED.
>
> 3. What was the general condition of the internal box? How was it sealed?
> Tape? How many layers?
> AS I REMEMBER,THE GENERAL CONDITION OF THE INNER BOX WAS EXCELLENT WITH NO
> VISIBLE DAMAGE. I REMOVED THE PARTS PRIOR TO PACKING TO VERIFY THAT ALL
ITEMS
> FOR THE KIT WERE IN FACT THERE. THERE WAS NO APPARENT DAMAGE TO THE INNER
BOX
> OR THE PARTS INSIDE. I BELIEVE THAT THE INTERNAL BOX WAS SEALED ACROSS THE
TOP
> FLAPS WITH CLEAR SEALING TAPE BY ME AND HAD WHATEVER ORIGINAL SEALING TAPE
> THAT IT CAME WITH WHEN I RECEIVED IT AT LEAST 10 YEARS AGO. I DO NOT
REMEMBER
> IF I ADDED ANY OTHER TAPE.
>
> 4. Did the internal box have any damage?
> I DID NOT OBSERVE ANY DAMAGE TO THE INTERNAL BOX THAT I CAN REMEMBER. THE
BOX
> WAS IN GOOD CONDITION AND HAD NO HOLES.
> 5. Do you have an exchange or refund policy?
> I DO NOT HAVE AN EXCHANGE OR REFUND POLICY SINCE THESE WERE MY PERSONAL
> PARTS.
> 6. Do you or your company have insurance to cover this sort of thing? If
so,
> whom should we contact?
> I AM AN INDIVIDUAL HOBBYIST AND DO NOT HAVE A COMPANY OR INSURANCE FOR ANY
> ITEMS THAT I MAY SELL OR TRADE. FEDEX INSURED THE PACKAGE AND THE
> 7. Please comment upon the fact that the two throttle bodies do not have
> matching (or even close) numbers.
> I DO NOT HAVE ANY INSIGHT AS TO THE NUMBERS ON THE CARBURETORS. THE FRONT
AND
> REAR CARBURETORS ARE NOT THE SAME AND THE MANUFACTURER MAY HAVE HAD
DIFFERENT
> NUMBERS FOR DIFFERENT PARTS. A CASUAL OBSERVATION WAS THAT THE PACKAGING
FOR
> THE CARBURETORS SEEMED TO BE THE SAME (BUBBLE WRAP) AND ONE WOULD SUSPECT
THEY
> WERE PACKED AT THE SAME TIME ALTHOUGH I DID NOT INSPECT THE PACKAGING FOR
> SIMILARITY. THE KIT WAS NOT ASSEMBLED BY THE CARBURETOR MANUFACTURER AND
THE
> ORGANIZATION THAT ASSMEBLED THE KIT HAD CONTROL OF THE PARTS.
>
> 8. Will you take the carburetors back as damaged goods?
> >>>>I CANNOT ACCEPT THE PARTS BACK AS DAMAGED GOODS BECAUSE THEY WERE NOT
> DAMAGED WHEN I DELIVERED THEM TO THE FEDEX OFFICE.
>
> STEWART,
>
> I SUSPECT THAT THE PACKAGE WAS HANDLED ROUGHLY IN TRANSIT AND THAT THE BOX
WAS
> DROPPED ON THE SIDE ADJACENT TO THE DAMAGE ON THE CARBURETORS. SINCE THERE
WAS
> SPACE BETWEEN THE INNER AND OUTER BOXES THAT WAS PARTIALLY FILLED WITH
FOAM
> PEANUT TYPE PACKING MATERIAL THE INNER BOX WAS ONLY SUSPENDED AND NOT
FULLY
> SUPPORTED AND COULD HAVE SUSTAINED THE HOLES FROM THE SUSPECTED ROUGH
> HANDLING.
>
> STAN
>
> Please reply ASAP
>
> Thank You,
>
> Stewart Higgins
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