I agree with you! Had it happen at two Nissan and one Toyota dealer here in
Phoenix. They definitely came across as it being inconvenient for them to do
the job they were being paid for.
Jim
NATHAN J RUFFCORN wrote:
> After having an unpleasant experience this week, I want to stop and say
> THANKS to all the roadster parts suppliers. I have used several with Dean
> at Fairlady Products being the most recent. I did not realize the total
> value of their parts availability and expertise until my recent experience
> with the local Nissan dealership.
> I was attempting to save shipping costs by purchasing several common items
> (fuel pump diaphram, caliper rebuild kits) at the local dealership.
> Prepared with parts numbers in hand I entered walking past the service
> counter. As I entered the parts area, one of the service writers I had just
> passed yelled out "They don't want any!" (Thought I was selling something as
> I was on my lunch break dressed in jacket and tie). Not really the
> treatment I was looking for being a paying customer and all!
>
> Being the only customer there when I arrived I assumed I would probably be
> in and out quickly. Wrong again!! As he was completing my order, another
> customer walked in. He immediately helped them, leaving me standing there
> (in mid-sentence) to help the other customer. He finally returned about 5
> minutes later to complete my order. Even with parts numbers to simply input
> and order, I was treated as though I was an inconvenience.
>
> I AM NOT ATTACKING ALL NISSAN DEALERSHIPS AND THEIR PARTS EMPLOYEES! I have
> had several GREAT experiences at other Nissan dealerships in the Illinois
> area!
>
> I shared this story to remind us all of the great asset we have with our
> roadster parts houses. You all are great! Keep up the great service! Any
> of you all thought about putting a "satelite warehouse" in the midwest
> somewhere?? :-) :-) grin grin
>
> Nathan
> "paying customer in Illinois"
>
> 69 2000
> 70 1600
|