>
> So to summarize:
>
> 1. He admits they did a good job of fixing the dent he paid to have fixed.
>
> 2. He is angry about spending an extra $10, even though they gave him an
> estimate without seeing the dent.
>
> 3. He is angry about the fact that they didn't clean up the corrosion and a
> chip in the paint, even though he didn't want to pay extra for the "cosmetic
> repair".
>
> And people wonder why it is so hard to find mechanics to work on their British
> cars.
>
> Don
Don,
I pretty much agree with your summary except for point #2. Generally
an estimate is a commitment. While the added charge was admittedly not
that much and may have been justified, the shop should have gotten
permission before going ahead with the work, IMO. It would have been in
their own interest to avoid any misunderstanding. As you pointed out
the service seems to have been satisfactory; yet the customer was
dissatisfied with the results. A minimal communications effort probably
would have resulted in the same charge AND a satisfied customer since
I suspect the added cost was the real source of the complaint.
Roland
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