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Re: GPS and Big Brother Hysteria

To: "Murray, Matthew D." <MDMURRAY@gwns.com>, jac73@daimlerchrysler.com
Subject: Re: GPS and Big Brother Hysteria
From: "Murray, Matthew D." <MDMURRAY@gwns.com>
Date: Wed, 18 Oct 2000 14:14:00 -0400
Sorry, more responding.

I believe the Toyota boxes were pretty basic, storing things like RPM, etc. 
I don't think the person from the original post was suggesting the BMW
driver 
was trying to pull a fast one, more of what "might happen". Personally, I'd 
hate to have an EMS/T crew respond to a non-emergency or one already covered

by the on site safety crew. 

Dealerships will take profit from anyway they can, warranty or otherwise. 
Many manufacturer's warranty compensation approaches what a retail customer 
pays. Some manufacturer's will request a sample of the warranty parts to be 
returned including the very expensive ones. Sometimes a high per warranty  
repair order dollar amount will trigger an audit or part by part inspection.

Even doing it the right way will cause a dealership to end up in a "review" 
status.

Matt Murray
former Toyota Parts Manager
mattm@optonline.net
----------------------------------------------------------------------------
--
 From: jac73@daimlerchrysler.com

>I know Toyota was "looking" at the boxes from crashed cars.

Okay, that makes three that I know of.  I'm sure there are more, or soon
will be.  It still involves physically removing the box from the vehicle to
get the data, though.  No telemetry.. . . 

. . . .  Still, it burns me
that some racers are willing to do fraudulent things instead of owning up
to where and how they had their incidents.  Nevermind the legal aspect
(which is very much present), it's dishonorable and it costs all the rest
of the population with auto insurance through higher premiums.

>Dealerships like to get paid warranty regardless of cause (anybody
>have any Neon parts covered lately?)  :^)

Dealerships like to have retail (non-warranty) repairs, 'cause that's how
their shops make money.  Warranty typically pays less per hour and less
hours per job than retail (it's pretty standard to use an after-market flat
rate book like Mitchell's or Chilton's for retail work, which typically
take the factory service labor times and add 15%).   
Since warranty parts are rturned for inspection,. . .

. . .  and the bigger the 
failed system, the more likely it is that the engineers will take a look at 
it, this is a very real problem for the dealer.  And if a dealer shows a 
pattern of "questionable" if not outright fraudulent claims, EVERYTHING they

submit will be given the proverbial fine-toothed-comb treatment for a while.

Most dealer principals have decided it's not worth the risk. . . . 

Jim Crider








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